Help centre
Help centre
Answers to what organisers ask most, grouped by the part of the job they belong to.
Getting started
Applying, approval, and what happens before your first event goes on sale.
5 questions
Building your event
Creating events, editing them once they are live, and controlling who can see them.
5 questions
Tickets and pricing
Ticket types, tiers, free tickets and season passes.
4 questions
Money: fees and payouts
What it costs, who pays the booking fee, and how the money reaches you.
6 questions
Event day: scanning and the door
Getting people through the gate, and what happens when things go wrong.
5 questions
Discovery and your audience
Getting found by Irish audiences, and owning the relationship with your customers.
5 questions
Your account, your team and getting help
Logging in, adding your team, and reaching an actual person.
6 questions
36 questions in total. Still stuck? Talk to TicketSoft and we will work through it with you.
Ready to sell your own events?
Tell us about your events and we will get in touch about getting started, or book a demo and walk through the organiser platform with us.