Help centre

Event day: scanning and the door

Getting people through the gate, and what happens when things go wrong.

How do I scan tickets at the gate?

With the TicketSoft scanning app on a phone. Every ticket is a digital ticket that is verified at the gate. You can see the door flow in the "On the door" tab of the demo on our homepage.

Can my door staff scan without access to my account?

Tell us who will be working the door so we can confirm the access setup for your event. Each staff member should use the access assigned to them; do not share the main account password.

Can I sell tickets on the door?

Your event's online ticket link can be used while its ticket sales remain open. If you need staffed door sales or card-present payments, confirm that setup with us before the event.

What happens if the venue's internet drops during scanning?

Plan reliable connectivity at the entrance and agree a connection-loss procedure with us before the event. Contact the team in advance if coverage is unreliable, so the door setup and contingency can be checked.

Can the same ticket be scanned twice?

A copied ticket does not create another admission entitlement. If a scan is flagged as already used, door staff should check the ticket and attendee record before admitting the person.